Patient Information

Information at your fingertips

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:

• Photo ID
• A valid Medicare card
• Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
  
  

Fees

Billing Policy

WE ARE BULK BILLING FOR ALL PATIENTS WITH A VAILD MEDICARE CARD AT THE CLINIC.

All standard Consultations are Bulk Billed but any Procedures incur an out of pocket fee.

Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly.

*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.

*Other out-of-pocket fees will be applicable to:

• Immunisation/Vaccines
• Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
• IV medicine management
• Travel Medicine
• Procedures
• Reports
• Pre-employment medical
• Skin Treatment
• Antenatal visits
• Urine Drug screening
• Allied Health and Pathology services
• Lost/Misplaced/Repeat prescriptions & referrals
• Transfer of Medical History
• Underwater Medicine Examiner
• Designated Aviation Medical Examiner(DAME)

Non-medicare Patients

• We have adjusted the fee for non-Medicare patients to $70.00 on weekdays and $120.00 on weekends. The fee for a standard consultation is $120.00 for a long appointment $160.00 on weekends
• As part of our commitment to offering accessible healthcare, we aim to remain within the 25% of bulk billing practices.

Consulting Specialists

All appointments with our specialists / Allied Health require 24 hour’s notice for cancellation. Failure to attend or late cancellation will incur a fee, reception will advise upon booking.

Cancellation Policy

Starting from 1st NOV 2025 the cancellation fee for all GPs and Allied Health is $50.00 if cancelled within 24 hours. If Any Procedures are cancelled prior to two hours before the appointment time a fee of $100.00 will be charged to the patient. Consulting specialists will charge their scheduled fee, with details provided by reception.

Late Payments

Payment is required on the day of the appointment.

• A $50 late cancellation fee applies if a GP or allied health appointment is cancelled within 2 hours of the scheduled time.
• A $100 fee applies for specialist/Allied health appointments or procedures cancelled within 24 hours or in case of a no-show.
  
  

Late Arrival and Rescheduling Policy

• At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment. Failure to do so may result in the Doctor being unable to accommodate the patient.
• If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.
• We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.

Booking Appointments

New Patients Welcome

• Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
• All patients upon arrival to check in at the reception desk.
• All patients with private insurance to hand the cards over to reception when checking in at the reception desk.

Practice Policies

• Privacy of Personal Health Information Policy
• Social Media Policy
• Your Rights as a Patient
• Non-English Speaking Patient Policy

Communication Assistance

If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.